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Return Policy

Thank you for shopping with Rasaraj (https://rasaraj.in/). We are committed to providing high-quality natural food products including honey, desi ghee, nolen gur, saffron, edible oils, dairy products, and spices.

Please read our Return & Refund Policy carefully to understand how we handle returns, replacements, and refunds.

1. Return Eligibility

Due to the nature of food and consumable products, returns are generally not accepted once the product has been delivered.

However, we may accept return or replacement requests in the following situations:

  • The product received is damaged during delivery

  • The product received is incorrect or different from the order

  • The product packaging is tampered with or leaking

To be eligible for a return or replacement, the request must be made within 24–48 hours of delivery.

2. How to Request a Return or Replacement

If you receive a damaged or incorrect product, please follow these steps:

  1. Contact us through our website https://rasaraj.in/

  2. Provide your Order Number and contact details

  3. Share clear photos of the product and packaging

  4. Explain the issue you experienced

Our team will review your request and respond as soon as possible.

3. Replacement Policy

If your return request is approved, we may offer:

  • Replacement of the product, or

  • Refund of the product amount, depending on product availability and the situation.

Replacement products will be shipped without additional cost to the customer.

4. Refund Policy

If a refund is approved, it will be processed through the original payment method used during the purchase.

Refund processing time may take 5–10 business days, depending on the payment provider or bank.

5. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or refund unless damaged or incorrect:

  • Honey

  • Ghee

  • Nolen Gur

  • Saffron

  • Spices

  • Oils

  • Dairy products

Once these items are opened or used, they cannot be returned.

6. Order Cancellation

Orders may only be canceled before they are shipped. Once the product has been dispatched, the order cannot be canceled.

7. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us through our official website:

https://rasaraj.in/

We appreciate your trust in Rasaraj and strive to ensure the best experience with our natural food products.